General Terms and Conditions

1. GENERAL TERMS AND CONDITIONS

1.1 Definitions

For the purposes of these Terms and Conditions (hereafter, the “Terms”), the following definitions shall apply:

Access Device: Any electronic device used to access the Services, including but not limited to computers, smartphones, tablets, feature phones, smart TVs, video game consoles, or any other form of remote or internet-enabled technology.
Account: A personal account created by You on the Website to access and use the Services.
Bonus Terms: Any applicable terms and conditions relating to promotions, bonuses, and special offers available as part of the Services. These may be updated or amended from time to time and are considered an integral part of these Terms.
Client, Player, You: The individual who registers an Account and uses the Services via the Website.

Company, We, Us, Operator: Refers to the Group of companies, including:

SML SAVEOPERATIONS LTD, registration no. HE421137, with a registered office at Athansasiou Diakou 10, Aradippou, 7104, Larnaca, Cyprus, licensed under Anjouan license no. ALSI-202501011-FI1; and
SOLVIKS LTD (UK), registration no. 16240712, with a registered office at 124 City Road, London, United Kingdom, EC1V 2NX, acting as a payment agent only.

These entities together form the “Operator,” and their respective roles are outlined throughout these Terms.

Operator: Refers to SML SAVEOPERATIONS LTD, which operates the Website under Anjouan license no. ALSI-202501011-FI1.
Payment Processor: Refers to SML SAVEOPERATIONS LTD and SOLVIKS LTD (UK), acting individually or jointly, as the entities responsible for processing payments related to Your use of the Services.
Privacy Policy: The Operator’s privacy policy, which is accessible via the Website and forms an inseparable part of these Terms.
Refund: A reversal of a deposit made by the Player into their Account, where such funds have not been used for accessing or participating in the Services.
Rules: The Betting Rules, Game Rules, and other applicable rules specific to the use of particular Services. These are accessible via the Website and referenced in section 1.3 of these Terms.
Services: The gaming, betting, and entertainment services offered by the Operator via the Website or Access Devices.
Supervision Institution: The authorized gambling regulator in Anjouan responsible for overseeing commercial gambling activities under the jurisdiction of license ALSI-202501011-FI1.
Terms of Use: Collectively includes (a) these General Terms; (b) the Privacy Policy; (c) the applicable Rules; (d) the Bonus Terms; and (e) any additional terms that may apply to specific Services.
Website: The internet platform available at www.highrollerwins.com, including any of its pages, subpages, subdomains, or related web properties.

1.2 Acceptance of Terms

By registering an Account on the Website and accessing or using the Services, You confirm that You have read, understood, and agreed to be bound by these Terms. If You do not agree with any part of these Terms, You must not use the Website or the Services.

1.3 Non-Transferability

Accounts are personal and may not be transferred, sold, or otherwise assigned to any third party under any circumstances.

2. ACCEPTANCE OF TERMS AND LEGAL AGREEMENT

2.1 Binding Agreement

By accessing or using any part of the Website, or by registering an Account with the Operator, You confirm that You have read, understood, and agree to be bound by these Terms of Use. In doing so, You also:

(a) consent to the use of electronic communications for entering into legally binding contracts;
(b) waive any applicable rights or requirements that mandate a handwritten signature, to the extent permitted by applicable law; and
(c) acknowledge and agree that the provision of certain personal information is necessary to use the Services, and such data will be processed in accordance with Our Privacy Policy.

These Terms of Use do not affect Your statutory rights.

2.2 Game Rules and Additional Terms
By using the Services, including but not limited to placing bets or participating in any games, You agree to be bound by:

the specific Game Rules applicable to each game You play, as provided in the Help or Rules sections of the Website;
the Bonus Terms, including any rules related to promotional offers;
the Withdrawal Terms and any conditions governing payments and refunds;
any other terms and conditions that apply to specific Services or are otherwise brought to Your attention during use.

2.3 Language of the Agreement

The original version of the Terms of Use is drafted in English. In the event of any discrepancies between translated versions and the English version, the English version shall prevail for all legal and interpretative purposes.

2.4 Storing and Reviewing the Terms

You are encouraged to print and retain a copy of the current Terms of Use, along with all relevant documentation including confirmation emails, transaction records, applicable game rules, and any other policies or procedures relevant to Your use of the Website. These Terms may be amended from time to time as described in Section 3 below.

2.5 Refusal of Terms

If You do not agree to accept and be bound by these Terms of Use, You must not open an Account or continue to use the Services. Continued use of the Website after changes have been made to the Terms constitutes Your acceptance of the updated Terms.

2.6 Applicability

All sections of the Website and Services provided therein are governed by the Terms of Use. It is Your responsibility to ensure Your use of the Services complies at all times with these Terms.

Ownership and Operation

The Website www.highrollerwins.com is owned and operated by SML SAVEOPERATIONS LTD, a company registered in Cyprus under registration number HE421137, with a registered address at Athansasiou Diakou 10, Aradippou, 7104, Larnaca, Cyprus.

3. CONTRACTING PARTIES

3.1 Operator and Payment Agent

The Services provided through the Website are operated by SML SAVEOPERATIONS LTD, which assumes full liability for the acts and omissions of its employees, agents, or affiliated entities.

SOLVIKS LTD (UK) acts solely as a Payment Agent on behalf of the Operator.

In these Terms, references to “Company”, “We”, “Us”, “Our”, “Management”, “Site”, or “highrollerwins.com” refer collectively to SML SAVEOPERATIONS LTD as the principal contracting entity.

3.2 Customer Definition

The individual who opens and maintains an Account on the Website is referred to herein as “You”, “Your”, “Customer”, or “Player”.

3.3 Account Funds

With regard to any funds held in Your Account from time to time, such funds may be held by any Group company that is part of the Operator’s structure. This may also include, where applicable, associated agents, service providers, or partners acting on behalf of the Operator.

4. CHANGES TO TERMS AND CONDITIONS

4.1 Right to Modify

We reserve the right to amend these Terms of Use at any time and for any reason. This may include, but is not limited to:

compliance with changes in law or regulation;
compliance with directives from regulatory bodies;
operational or commercial reasons;
or improvements in customer service or platform functionality.

4.2 Notification of Changes

The most current version of the Terms of Use will always be accessible via the Terms and Conditions link located in the footer of the Website.

For substantial changes, We will make reasonable efforts to provide You with prior notice through appropriate channels, such as email, in-account notifications, or alerts on the Website.
For minor or non-material changes, We may update the Terms without prior notice. You are responsible for regularly reviewing the Terms of Use to remain informed of any updates.

4.3 Acceptance of Changes

Your continued use of the Website or Services after any update to the Terms of Use constitutes Your full and binding acceptance of the revised Terms.

If You do not agree with the updated Terms, You may terminate Your agreement with Us and request to close Your Account in accordance with Section 9 of these Terms (Account Closure).

4.4 No Waiver or Oral Modification

Our failure to enforce any provision of these Terms shall not be construed as a waiver of Our right to enforce that or any other provision in the future.

No modification, addition, deletion, or alteration to these Terms by You shall be valid or binding unless explicitly agreed to in writing by Us. No employee, agent, or representative of the Company is authorized to alter or waive any part of these Terms orally.

5. ACCOUNT REGISTRATION AND ELIGIBILITY

5.1 Opening an Account

To access and use the Services, including placing bets or playing games, You must first register an account (“Account”) with the Operator.

You may open an Account by:

clicking “Join Now” on the Website and following the on-screen registration instructions; or
using any other registration method the Operator may offer from time to time.

During registration, You will be required to provide certain personal information, including:

Your full name;
Your date of birth;
A valid physical address, telephone number, and email address (collectively, “Contact Details”).

You may update Your Contact Details at any time via the My Account section on the Website, by contacting Customer Support, or by any other method the Operator may make available.

5.2 Player Declarations

By registering an Account, You confirm and warrant that:

You are at least 18 years old and above the legal age for gambling in Your jurisdiction (“Relevant Age”);
You are legally permitted to gamble in the country or region in which You reside;
You fully understand the risks of losing money when using the Services;
You are legally competent to enter into binding agreements;
You have not been previously excluded from gambling or self-excluded via the Website;
You do not currently have an Account with Us that has been closed or suspended for any reason.

Your Account must be opened in Your own name and with accurate personal details. Only one Account is permitted per person, household, IP address, email address, Access Device, or shared environment (e.g., public libraries, schools, workplaces).

Any other accounts opened by You or determined to be under Your beneficial ownership will be considered “Duplicate Accounts.” At Our sole discretion, We may:

close any Duplicate Account;
void all bonuses, free bets, and winnings earned through a Duplicate Account;
refund deposits (excluding void winnings) made into such accounts;
recover any funds from any of Your other Accounts, including Duplicate Accounts; or
allow the continued use of the Duplicate Account, in which case any losses and bets will remain valid.

6. ELIGIBILITY TO PARTICIPATE

6.1 Legal Compliance

You are solely responsible for ensuring that Your participation in the Services does not violate any laws applicable to You. This includes, but is not limited to, laws governing online gambling, age requirements, and usage of payment methods.

You must not:

access or use the Services if gambling is prohibited in Your jurisdiction;
use any payment method that is not lawfully Yours or authorized;
participate in the Services if You are a minor or below the Relevant Age.

The Operator may request proof of age at any time. Access to the Website may be restricted or suspended if You fail to provide sufficient age verification.

6.2 Restricted Jurisdictions

Players from the following Restricted Countries and their territories are not permitted to deposit or play real-money games:

United States of America, United Kingdom, Netherlands, Curacao, Aruba, Bonaire, St. Maarten, St. Eustatius, Saba, Dutch West Indies, France, and all OFAC-sanctioned countries.

Participation from these jurisdictions is a violation of these Terms, and the Company reserves the right to close such accounts and withhold funds where legally required.

6.3 Discretionary Rights

The Operator reserves the right, at its sole discretion, to:

refuse the registration of any Player without explanation;
reject or limit bets, including by modifying odds or applying minimum stake thresholds;
restrict access to bonus offers for Players from certain countries;
exclude any Player from receiving promotional bonuses for any reason, including misuse or abuse of offers.

For avoidance of doubt, bets placed at odds below 1.30 (single or combined) may be deemed invalid for wagering or promotional qualification purposes at Our sole discretion.

6.4 Bonus Eligibility

Each Player is eligible to receive each bonus once per Account, and only under the following unique identifiers:

one per household;
one per IP address;
one per computer or device;
one per residential address;
one per email address, telephone number, and payment method.

Any attempt to bypass this restriction by creating Duplicate Accounts or using shared environments may result in bonus revocation and Account suspension.

7. VERIFICATION AND KNOW YOUR CUSTOMER (KYC) POLICY

7.1 Identity Verification and Anti-Money Laundering Compliance

By registering an Account, You warrant that:

The name and address provided during registration are accurate and complete;
You are the lawful owner of all funds deposited into Your Account.

By accepting these Terms, You authorize the Company to carry out verification checks (“Checks”) as required by applicable law, anti-money laundering (AML) regulations, and internal risk procedures. This may include periodic re-verification and requests for supporting documentation.

We reserve the right to request, at any time, further documentation to verify:

Your identity, age, and residence;
The origin of Your funds and financial activity.

Pending completion of such Checks, the Company may suspend or restrict Your ability to:

Withdraw funds from Your Account;
Access certain Services on the Website.

7.2 Requests for Documentation

We may request, at Our sole discretion, any of the following documentation for identity and AML verification:

A valid government-issued ID (passport, driver’s license, national ID card);
A recent utility bill or bank statement (issued within the last 6 months);
A notarized ID, or equivalent certified documentation, if required by applicable law;
Documents proving the source of funds, such as bank references, payslips, or signed credit agreements;
A photo of Your payment card (showing only the first 6 and last 4 digits, with the CVV hidden).

Until Your documents are submitted and verified to Our satisfaction, We may:

Restrict Your access to the Website or specific Services;
Delay or refuse withdrawals;
Close Your Account, if You fail to cooperate or if the documentation is inadequate or deliberately misleading.

We will never store full card details unless in full compliance with PCI DSS standards.

7.3 Age Verification

It is an offense to use this Website if You are under the Relevant Age (at least 18 or the minimum legal age in Your jurisdiction).

If We cannot confirm Your age:

Your Account may be suspended;
You may be asked to provide ID to prove Your age.

If You are found to have used the Services while underage:

Your Account will be permanently closed;
All bets and winnings made during that time will be void;
All deposits made will be returned, where possible, via the same method of payment;
Any withdrawn winnings must be repaid on demand.

8. KNOW YOUR CUSTOMER (KYC) DOCUMENTATION GUIDELINES

8.1 Document Submission Tips

To facilitate a quick verification process, please ensure:

Each document is submitted as a separate image (.jpeg preferred);
Photo-captured images are clear, with good lighting and no glare;
For payment cards, only the first 6 and last 4 digits should be visible. CVV must be hidden.

When photographing Your ID:

Ensure the entire document is visible and in focus;
Do not cover any part of the document with fingers or objects.

Documents that are unclear, incomplete, or edited may be rejected.

8.2 What You Need to Provide

To verify Your identity and age, You may be asked for:

Passport (recommended)
Driving license
National ID card
Birth certificate (long-form)
Credit/debit card (first 6 and last 4 digits only, CVV hidden)

To verify Your address and financial background, You may also need to submit:

A recent utility bill (within 6 months)
A recent bank statement (within 6 months)
Signed credit or loan agreements
Documents validating the source of funds

8.3 How to Submit Documents

Via Profile Upload:

Log in to Your Account
Go to the Profile or KYC Verification section
Upload the requested files directly

Via Email:

Take a photo or scan each document
Email the files to: This email address is being protected from spambots. You need JavaScript enabled to view it.
Use Your registered email and include Your username or Account number in the subject line

8.4 Security During Registration

When registering an Account, You will be required to provide:

Your full name and contact details, including a unique email address;
Your date of birth (You must be at least 18);
A username (letters, numbers, underscores, hyphens only) and secure password;
Your preferred betting currency and optional deposit limits;
A security question and answer.

Our system will validate Your details during the registration process. Any issues will be flagged in real-time to allow corrections before completing Your registration.

8.5 Access from Abroad

For regulatory and licensing reasons, You may not be able to access Your Account while traveling in or through certain jurisdictions.

9. AVAILABILITY OF GAMES

9.1 NetEnt Game Restrictions

The availability of certain games is restricted based on geographic and licensing requirements as determined by NetEnt and local regulations. The following restrictions apply to NetEnt content:

a) Absolute Restrictions

NetEnt games must not be offered in the following jurisdictions:

United States of America, United Kingdom, Spain, France, Italy

b) Blacklisted Territories

NetEnt content must not be served in:

Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe

c) Regulated Territories (License Required)

NetEnt content may only be offered if a local license is held and has been reviewed and approved by NetEnt:
Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America

d) Branded Games Restrictions

The following branded NetEnt games — Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix, Motörhead, Conan — must not be offered in:

All countries listed in the Blacklisted Territories;
Additionally: Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America

e) Additional Game-Specific Restrictions

Planet of the Apes slot must not be offered in:

Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine

Vikings Video Slot must not be offered in:

Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda

Universal Monsters games (Frankenstein, The Mummy, Dracula, The Invisible Man, etc.) may only be played in:

Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, Sweden

10. DEPOSITS, WITHDRAWALS, AND REFUNDS

10.1 Accepted Currencies

You may deposit and play using the following currencies:

EUR, USD, GBP, NOK, SEK, CHF, DKK, PLN, BRL, AUD, BTC, ETH, LTC, XRP, BCH, USDT, XMR, DASH, USDC

10.2 Deposits

Deposits must be made from an account or payment method in Your name. If You use a payment method not belonging to You, the deposit may be considered invalid and any associated winnings may be voided pending successful verification.

10.3 Withdrawals and Refunds

Withdrawals (including refunds) will be processed within three (3) business days following successful KYC verification and Account approval.

Refunds are only available if no gambling activity occurred after the deposit and must be requested within seven (7) days of the deposit.
Refunds to payment cards may take up to 6 months to be processed by the card issuer.
If You deposit in cryptocurrency, You cannot request a withdrawal in fiat currency and vice versa.

Cryptocurrency values are volatile. Rates are provided on the Website and may change without notice.

To request a withdrawal or refund, email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Include all required KYC documentation as listed in Our email instructions.

10.4 General Withdrawal Conditions

Withdrawals will only be processed if:

All deposits have cleared and are not subject to chargeback, reversal, or cancellation;
KYC and AML checks have been completed satisfactorily;
You have complied with all relevant Terms, including any Bonus Terms.

Withdrawals may be subject to fees or conversion charges and may be processed via alternative methods (e.g., wire transfer or third-party payment processor) at Our discretion.

Where currency conversion is required, the applicable rate will be determined by Us at the time of processing.

10.5 Account Use and Fees

You may not use Your Account as a bank account. If We determine that funds are deposited and withdrawn without corresponding gameplay, We may:

Deduct an administration fee;
Suspend or close the Account.

Monies held in Your Account will not accrue interest.

10.6 Inactive Accounts

If Your Account remains inactive (no logins, deposits, withdrawals, or gameplay) for 13 consecutive months, it will be classified as an Inactive Account.

A monthly Inactive Account Fee will be deducted (details available in the Help section);
You will be notified at least 14 days in advance of any such fee being applied.

10.7 Deposit Limits

You may set a daily deposit limit on Your Account. To configure or modify this, contact: This email address is being protected from spambots. You need JavaScript enabled to view it.

11. FEES AND TAXES

You are solely responsible for the payment of any taxes, fees, or other charges associated with any winnings or gains derived from Your use of the Services. The Operator does not provide tax advice or file tax reports on Your behalf. Please consult with a qualified professional in Your jurisdiction to ensure compliance with applicable tax laws.

12. GAME RULES

By accepting these Terms and Conditions, You confirm that You are familiar with, and understand, the rules of each game offered on the Website. It is Your sole responsibility to familiarize Yourself with the specific game rules, including the theoretical return-to-player (RTP) percentages, which may vary from game to game.

13. DISCLAIMER OF LIABILITY

13.1 General Disclaimer

By using the Website and accepting these Terms, You acknowledge and accept that gambling carries a risk of financial loss. The Company bears no liability for losses or damages arising from Your use of the Website or the Services.

We are not responsible for any:

Hardware or software malfunctions;
Interrupted or unstable internet connections;
Technical errors that limit access to the Website or Services.

13.2 Errors and Corrections

In the event of any technical, human, or software error resulting in:

Incorrect settlement of a wager;
Display of incorrect odds or event data;
Mistaken credits to Your Account;

We reserve the right to:

Cancel, annul, or correct affected bets;
Re-settle wagers using the correct data available at the time the bet was placed;
Reclaim funds mistakenly credited or paid out;
Suspend Your Account pending investigation.

You are required to inform Us immediately at This email address is being protected from spambots. You need JavaScript enabled to view it. if You notice any such error. Funds credited in error remain Our property and must be returned upon request. Any such amount withdrawn constitutes a debt owed by You to the Company.

13.3 Betting Anomalies and Restrictions

We reserve the right, at Our sole discretion, to:

Change or suspend odds or betting markets at any time prior to acceptance;
Limit or prohibit specific bet combinations, wager amounts, or market access;
Cancel bets placed on suspended/closed markets or events already underway;
Correct displayed errors in odds, totals, handicaps, spreads, or event data.

In such cases, the Company may:

Void the affected bets;
Adjust winnings or re-credit funds;
Cancel combinations of conflicting bets;
Retain the lower-odds selection in the event of incompatible selections.

This includes but is not limited to:

Bets placed on events where You have inside knowledge or participation (e.g., athlete, coach, referee);
Markets We believe to be fixed or manipulated;
Events where the displayed team, player, or data were incorrect;
Late or post-start pre-match bets that gained material advantage.

We will determine the validity of such bets and the application of this policy at Our sole discretion.

13.4 Use of Software and Platform

The Company, its directors, employees, partners, and service providers:

Make no warranties that the Website or its software are fit for any specific purpose;
Do not guarantee that the Website or any game will operate without error or interruption;
Shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from:
Use or misuse of the Website;
Technical or operational issues;
Game participation or account management.

13.5 Indemnification

You agree to fully indemnify and hold harmless the Company, its directors, officers, employees, partners, and service providers from and against any losses, liabilities, claims, demands, expenses, damages, or costs (including legal fees) resulting from:

Your use of the Website or Services;
Breach of these Terms and Conditions;
Violation of any applicable law or regulation.

13.6 Final Authority

The Company reserves the right to determine whether a violation of the Terms and Conditions has occurred. The Company’s decision shall be final and binding in all matters, including, but not limited to, suspension, restriction, or permanent termination of Your Account.

14. USE OF PLAYER ACCOUNT

Only one (1) Account is permitted per person, household, IP address, device, or shared environment.
Creating multiple Accounts (“Duplicate Accounts”) may result in the termination of all such Accounts and forfeiture of associated winnings or bonuses.
You must not grant any third party (including but not limited to minors) access to Your Account or permit use of the Website by anyone else.
Any winnings, bonuses, or returns earned from a Duplicate Account may be reclaimed, and You agree to repay any such funds withdrawn prior to detection.
The Website is intended strictly for personal entertainment purposes. It must not be used for commercial purposes or profit-driven activities.

15. LEGAL USE OF THE WEBSITE

15.1 Jurisdictional Limitations

Use of the Website and Services may be restricted or prohibited in some jurisdictions. This includes, but is not limited to, the United States of America and other jurisdictions listed in Our restricted countries section.

The Website’s availability in any region or language shall not be construed as a representation of legal right to access or use it in that jurisdiction.

15.2 Legal Responsibility

You are solely responsible for:

Determining the laws applicable in Your location;
Ensuring that opening an Account and using the Website is legally permitted under Your local laws.

By registering and using the Website, You represent and warrant that Your use is legal in Your country of residence or access.

15.3 Unauthorized Access

If We determine that You are accessing the Website from or residing in a prohibited jurisdiction, We may immediately:

Suspend or close Your Account;
Refund the Account balance (if any), minus applicable transaction or administrative fees, within a maximum of 6 months.

16. USERNAME, PASSWORD, AND ACCOUNT SECURITY

16.1 Account Credentials

You are responsible for keeping Your username, password, PIN, and other Account credentials secure and confidential.

You should:

Use a strong, unique password;
Avoid disclosing credentials to any third party;
Install and maintain up-to-date security software on Your Access Device.

16.2 Unauthorized Access

All actions taken using correct Account credentials are deemed authorized by You. The Company shall not be liable for any losses or damages arising from unauthorized access caused by Your failure to maintain credential confidentiality.

If You believe Your Account has been compromised, contact us immediately at This email address is being protected from spambots. You need JavaScript enabled to view it..

17. ANTI-FRAUD POLICY

The Company maintains a strict zero-tolerance Anti-Fraud Policy and employs technical and procedural tools to detect, prevent, and investigate fraudulent activity.

17.1 Prohibited Conduct

Fraudulent activities include, but are not limited to:

Collusion with other players;
Using strategies to unfairly exploit game mechanics;
Manipulating software or payment systems;
Initiating chargebacks or false payment disputes;
Creating multiple Accounts to abuse promotions;
Providing false or misleading registration data;
Exploiting software errors or delays.

17.2 Bonus Abuse

While using an active bonus, You are prohibited from:

Delaying game rounds or free spins until no wagering requirements remain;
Returning to previously played bonus games during real-money play;
Using bonus money to build in-game value and cashing out later;
Exploiting any software bugs or timing-based advantages.

The Company reserves the right to:

Terminate Accounts and forfeit bonuses and winnings;
Impose a 20% transaction fee on refunded deposits in cases of fraud;
Inform relevant regulatory authorities about fraudulent behavior;
Permanently ban Players involved in advantage play.

17.3 Identity Verification and Language Requirements

Documents submitted for verification (ID, utility bills, payment proof) must be in Latin or Cyrillic alphabets. If not possible, video verification may be required.

If You fail to provide the requested documents within 30 days, Your Account may be terminated and funds returned minus administrative fees. If verification attempts show signs of manipulation (e.g., presence of multiple individuals, coaching during video calls), the Company may:

Terminate the Account;
Apply a 20% processing fee to the last deposit refund.

17.4 Transaction Limits and Fees

If You request a withdrawal but Your total wagering since the last deposit is less than three (3) times the deposit amount, the Company reserves the right to deduct actual processing costs for deposit and withdrawal.

17.5 Website Manipulation and Reporting

If We suspect manipulation of the Website or games, We reserve the right to:

Retain payments;
Suspend or terminate Accounts;
Pursue legal action or file criminal complaints where applicable.

If You discover a technical issue or bug, You agree not to exploit it and must report it immediately. Failure to report may result in:

Financial liability for damages;
Recovery of any profits obtained;
Permanent Account termination.

17.6 Account Termination and Fees

In any confirmed fraud case, the Company reserves the right to:

Cancel all bonuses and winnings;
Refund only the remaining deposit (if applicable);
Deduct up to 50% of the remaining deposit as an Account termination fee.

18. DEPOSITING FUNDS

18.1 Available Methods

The Website offers a variety of payment methods, including standard and alternative options. To find the most suitable methods for Your country of residence, please contact Customer Support at This email address is being protected from spambots. You need JavaScript enabled to view it..

18.2 Deposit Requirements

Third-party deposits are strictly prohibited. Deposits must be made only from payment accounts (bank, card, e-wallet, crypto wallet) registered in Your name.
If a third-party deposit is detected, the original deposit will be refunded to the source, and any winnings will be forfeited.
The Company shall not be liable for lost funds originating from third-party accounts.
The minimum deposit amount is €20 or the equivalent in another accepted currency.
The maximum deposit amount is determined by the chosen payment method and may vary.

18.3 Deposit Wagering Requirement

All deposited real-money funds are subject to a minimum 2x wagering requirement prior to withdrawal.

19. WITHDRAWALS AND MAXIMUM WIN LIMITATIONS

19.1 General Withdrawal Rules

The minimum withdrawal amount is €100 or equivalent.
The maximum withdrawal amount per transaction depends on the payment method used. If the withdrawal exceeds this limit, it will be processed in installments.
Withdrawals will only be processed to payment accounts registered in Your name and after successful identity verification (KYC).
If You provide false or incomplete personal data, withdrawals may be refused, and Your Account may be terminated.
Withdrawals are subject to review in the event of suspected violations of these Terms or any applicable law.
In the case of deposit refunds following Account termination, the Company reserves the right to deduct a 20% administrative fee.

19.2 Withdrawal Processing and Timing

Withdrawals will be processed within three (3) banking days following verification and approval.
All payouts and refunds will be issued using the same method used for deposit, unless otherwise approved by the Company.
Note: USD payouts via bank transfer are not available.
Currency fluctuations and bank conversion rates may lead to slight variations between displayed and final withdrawal amounts.

19.3 Bonus Withdrawal Rules

Bonus-Specific Withdrawal Limits:

No Deposit Bonus: Max withdrawal is €100 or equivalent.
Deposit or Manual Bonus (no wagering): Max withdrawal is €500 or equivalent.
Sports Free Bet Bonus: Max withdrawal = Bonus amount × 15 (e.g., €100 bonus → max €1,500 withdrawal).

Any winnings from bonuses that do not meet their specific terms will be voided.

19.4 Weekly and Monthly Limits

Maximum weekly withdrawal: €5,000 or equivalent.
Maximum monthly withdrawal: €15,000 or equivalent.

Exceptions may apply to VIP Players at the sole discretion of the Company.

If You win more than €15,000 in a single payout, We reserve the right to issue payment in monthly installments of up to €15,000 until the full amount is paid.

Progressive jackpot winnings will be paid in full, regardless of withdrawal limits.

19.5 Maximum Win Per Spin/Bet

The maximum amount payable for a single bet, spin, or bonus round (excluding jackpots) is limited to the equivalent of €250,000 in cryptocurrency. If a win exceeds this limit, We reserve the right to:

Retain the portion above the limit;
Pay out only the €250,000 maximum win amount.

This limitation also applies to free spins, bonus rounds, and auto-play sequences unless otherwise specified.

19.6 Prohibited Transfers and Account Sharing

It is strictly prohibited to deposit or withdraw funds on behalf of another individual.
If it is determined that a payment account (bank, wallet, crypto address) is being used by more than one Player, the Company may:
Terminate all related Accounts;
Cancel all winnings and bonuses;
Return deposits to the Player, subject to a 20% settlement fee;
Seize funds if a valid payment account is not provided within 7 days of notification.

19.7 Sanctioned Jurisdictions

We are unable to process payments for Players from the following countries due to sanctions:

Russian Federation and Belarus

Accounts from these countries will be closed immediately upon detection, and any remaining balance will be forfeited.

19.8 Interest and Currency Exchange

The Company is not a financial institution. No interest will be paid on balances held in Your Account.
No currency conversion or exchange services are provided unless otherwise required by operational necessity.

20. DORMANT ACCOUNTS

An Account is considered dormant or inactive if no login activity occurs for a period of twelve (12) consecutive months. Upon classification as dormant:

A monthly administrative fee of €10 (or equivalent in other currency), or the remaining balance (if less), may be deducted;
You authorize the Company to begin deductions from the first day of the 13th month and continue monthly until the balance reaches zero or the Account is reactivated;
No fees will be charged once the balance is zero or upon Account reactivation.

21. COMPLAINTS

If You have a complaint regarding the Website or Services, please contact Customer Support at This email address is being protected from spambots. You need JavaScript enabled to view it.. Complaints must be submitted within two (2) months of the issue occurring.

Complaints will be reviewed by our support team and may be escalated internally;
You will be informed of the status of Your complaint in a timely and reasonable manner;
In the event of a dispute, the server logs and internal records will be the final authority;
Results shown on Your screen may differ from those recorded by our game servers — the server result prevails.

22. ACCOUNT CLOSURE AND TERMINATION

22.1 By You (the Player)

You may close Your Account and terminate the Terms by sending notice to This email address is being protected from spambots. You need JavaScript enabled to view it., including:

A clear request to close Your Account;
The reason for closure (optional but encouraged, especially if related to responsible gaming concerns).

We will confirm Account closure within a reasonable timeframe. Upon closure:

Any remaining balance (subject to deductions) will be returned;
The Company may withhold funds as allowed by law or these Terms (e.g. in fraud, breach, or collusion cases);
The same payment method used for deposit will typically be used for refund.

Reactivation is possible upon request, but past bonuses and promotions may no longer apply.

22.2 By the Company

The Company reserves the right to close any Account and terminate these Terms at any time, including for (but not limited to):

Breach of Terms;
Suspected fraud, cheating, collusion, or unlawful activity;
Duplicate Accounts or misuse of promotions.

Upon such closure:

Funds may be forfeited where permitted by law or under these Terms;
Valid bets already placed may remain active unless related to violations.

23. ACCOUNT SUSPENSION

We may suspend Your Account at any time if:

There is suspicion of breach or fraud;
Further verification is needed.

During suspension:

No deposits, withdrawals, or betting are allowed;
No bonuses or contingent winnings will be credited;
The issue will be reviewed and resolved as soon as reasonably practicable.

24. TECHNICAL USE AND AVAILABILITY

24.1 Access and Devices

You are responsible for maintaining Your own devices, internet service, and software. We are not liable for service interruptions, technical failures, or incompatibility issues with Your equipment.

You must not use the Website for any unlawful, abusive, offensive, or harmful purpose.

24.2 Software Use

To use certain services, You may be required to download third-party software. You are solely responsible for compatibility and proper installation. In case of any conflict between these Terms and a third-party software agreement, these Terms prevail regarding Your relationship with the Operator.

24.3 Technical Failures

If technical errors or crashes occur:

We will take all reasonable steps to resolve the issue promptly;
In cases where games cannot resume fairly, we may restore the balance to its pre-error state;
You agree not to exploit bugs or malfunctions and must report any to Customer Support.

25. ERRORS AND MISSETTLEMENTS

In cases of obvious error, including:

Incorrect odds, settlement errors, or mistaken credits;
Acceptance of late or voidable bets;
Prohibited practices or software misuse;

The Company may:

Correct the error and re-settle the affected bets;
Void the bet and return the stake;
Recover funds or winnings mistakenly paid;
Cancel related winnings if gained through Error.

26. LIMITATION OF LIABILITY

You use the Services at Your own risk. Except where required by law:

We make no guarantees as to uninterrupted service or error-free operation;
We are not liable for losses due to:
Data loss, system failures, or malware;
Indirect, incidental, special, or consequential damages;
Loss of profits, revenue, reputation, or business opportunity.

27. BREACH OF TERMS

You agree to indemnify and hold harmless the Company, its affiliates, employees, and partners from any costs or claims arising from:

Unauthorized use of Your Account;
Breach of these Terms or applicable laws.

We reserve the right to:

Disable Your Account credentials;
Recover any amounts owed;
Notify You of the breach and actions required (though we may act without notice).

28. INTELLECTUAL PROPERTY

All content on the Website, including logos, software, text, and media, is owned or licensed by the Company and is protected by copyright and intellectual property laws.

You are granted a non-transferable, personal, non-commercial license to use the Website;
You must not copy, reproduce, distribute, or tamper with Website content;
All rights not expressly granted are reserved by the Operator.

29. SECURITY AND UNAUTHORIZED ACCESS

You must not:

Hack, attack, or damage the Website;
Introduce viruses, malware, or other harmful code;
Access or attempt to access unauthorized data;
Flood or spam the Website with malicious intent.

Any breach may result in:

Immediate termination of access;
Disclosure of Your identity to legal authorities;
Legal action and damages.

30. PERSONAL INFORMATION AND COOKIES

We collect and process personal data in accordance with applicable data protection laws and Our [Privacy Policy].

Information collected includes Your name, date of birth, contact details, and preferences;
Your data may be shared with service providers for operational needs or legal compliance;
We retain records of communication for compliance and service quality.

The Website uses cookies to improve performance and user experience. You may disable cookies via Your browser, but this may affect functionality.

31. TRANSFER OF RIGHTS AND OBLIGATIONS

The Company reserves the right to assign, transfer, sublicense, or pledge any of its rights or obligations under these Terms of Use to any third party, at any time, without notice, provided that such transfer does not reduce Your rights under these Terms.

You are not permitted to transfer or assign any of Your rights or obligations under these Terms of Use without Our prior written consent.

32. FORCE MAJEURE

The Company shall not be liable for any failure or delay in fulfilling its obligations under these Terms caused by circumstances beyond its reasonable control, including but not limited to:

Internet or telecommunications failure
Power outages
Natural disasters
Civil unrest or war
Acts of terrorism
Government restrictions

In such cases, performance of Our obligations will be suspended during the period of the Force Majeure Event. We will take reasonable steps to resume normal service as soon as possible.

33. WAIVER

If We choose not to enforce any part of these Terms at any time, it does not constitute a waiver of Our right to enforce the same or other provisions in the future.

No waiver is valid unless provided in writing and communicated to You via Your registered contact details.

34. SEVERABILITY

If any provision of these Terms is deemed unlawful, void, or unenforceable by a competent authority:

That provision will be severed to the minimum extent necessary;
The remaining provisions shall continue in full force and effect.

If needed, the invalid clause may be replaced with a lawful one reflecting the intent of the original.

35. ENTIRE AGREEMENT

These Terms of Use (including referenced documents like the Privacy Policy) constitute the entire agreement between You and the Company.

You acknowledge that:

You have not relied on any external statements or promises not set out in these Terms;
No party shall have a claim for misrepresentation unless the misstatement was made fraudulently.

36. THIRD PARTY RIGHTS

Except where explicitly stated, these Terms do not confer rights to third parties.

You may not transfer any assets related to Your Account — including funds, bets, winnings, or rights — to any third party. Any such action is strictly prohibited and may result in Account termination.

37. RESPONSIBLE GAMBLING

We promote responsible gambling and offer a voluntary self-exclusion policy, allowing You to:

Restrict Your Account for a minimum of six (6) months;
During exclusion, Your Account cannot be reactivated until the term expires;
To reactivate after the exclusion period, email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Gambling Guidance:

Set clear limits on time and money spent;
Don’t let gambling interfere with daily responsibilities;
Avoid gambling while under the influence or during recovery from addiction;
Treat gambling as entertainment, not a source of income;
Do not chase losses.

If gambling is affecting You negatively, please contact Support or visit www.responsiblegambling.org for help.

38. LINKS TO OTHER WEBSITES

We may include hyperlinks to external websites for Your convenience. However:

We do not control the content or availability of third-party sites;
Accessing those links is at Your own risk;
You must not link or frame this Website without Our written permission.

39. CONTACTING US

You may contact the Operator at:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: +1 (123) 456-75-90
(Note: Calls may be recorded for quality and security purposes.)

If You are concerned about Your gambling behavior, consider these tips: